Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Lucky Green Casino’s website, create a player account, play games, take part in promotions, or use any related services (the “services”).

By visiting the site, registering an account, depositing, or playing, you confirm that you’ve read and accepted these conditions of use. The goal of this page is to set clear expectations - what you can expect from us, what we expect from you, and how common situations (like payments, verification, bonuses, and technical issues) are handled.

Who Can Use the Platform (Adults Only)

Lucky Green Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to use the services.

It’s your responsibility to ensure that online gambling is legal where you are located and that you are permitted to use an online casino. We may restrict or block access in certain countries or regions, and availability may change based on regulatory or risk requirements.

Creating Your Account the Right Way

To use the full services, you’ll need to register a player account. When creating an account, you agree that:

• the details you provide are accurate, complete, and kept up to date
• your account is registered in your own name and for your personal use
• you will not create multiple accounts to gain an unfair advantage (for example, to claim the same promotion more than once)
• we may request additional information to confirm account details before allowing certain actions like withdrawals or promo eligibility

We may refuse an application or limit registration where we reasonably believe an account is being created in breach of these platform rules.

Verification Checks (KYC) and Why They Matter

To protect players and comply with legal and security obligations, Lucky Green Casino may request documents or information to confirm your identity and eligibility. This may include checks related to:

• age and identity
• address or residency
• payment method ownership (for example, confirming a card belongs to the account holder)
• fraud prevention and responsible gaming safeguards

Verification can be required at registration, before a first withdrawal, when account details change, or when activity requires additional review. If requested information is not provided within a reasonable time, some features (including withdrawals or bonus conversions) may be restricted until checks are completed.

Your Player Account: Personal, Private, and Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account, whether or not you personally authorized it.

Player accounts are personal and must not be shared, transferred, sold, or used by anyone else. Using someone else’s account, allowing others to use yours, or acting on behalf of another player can lead to restrictions or account closure where appropriate.

If you believe your account has been accessed without permission, contact support as soon as possible.

Deposits, Withdrawals, and Account Balances (What to Expect)

Lucky Green Casino supports payments in AUD and may offer deposit and withdrawal options such as Visa and MasterCard, subject to availability and acceptance rules. Payment options, limits, and processing times can vary depending on your location, verification status, and the provider’s own controls.

Key points to keep in mind:

• deposits and withdrawals may be subject to minimums, maximums, and security checks
• withdrawal requests may be reviewed before approval, especially where verification is incomplete or unusual activity is detected
• we may request supporting information before processing a payout, including proof of payment method ownership
• your displayed balance may include separate amounts (for example, real funds and bonus funds) depending on the promotion structure

Where required by policy, we may apply reasonable checks before processing transactions to help prevent fraud and to keep the platform secure.

Bonus Rules That Apply to Promotions, Free Spins, and Offers

Promotions can be a great addition to gameplay, but they always come with bonus terms. Any bonus, free spins, or promotional offer may include extra conditions such as eligibility criteria, wagering requirements, game restrictions, time limits, maximum cashout limits, or bet limits while a bonus is active.

As examples of common bonus rules used on the platform:

• Wagering requirements may apply - many offers use a 45x requirement.
• Bonus play may be time-limited - many offers must be completed within 60 days unless stated otherwise.
• Some games contribute differently to wagering - pokies/slots typically contribute 100%, while table games and live titles may contribute less or be excluded.
• A maximum bet limit may apply during bonus play (commonly 5 AUD per spin/round).
• Bonus funds are generally non-sticky by default - real money is used first, and bonus funds remain separate.
• Cashout caps may apply - for example, no-deposit offers may have lower maximum cashout limits than deposit-based offers.
• Withdrawal limits may apply, including a general weekly withdrawal limit of 5,000 AUD.

Some offers may be restricted by location. If an offer is not available in your country or region, it may not activate or may be removed. Always review the specific promotional page and any linked bonus terms before opting in or playing with bonus funds.

Game Access, Software Updates, and Service Availability

We aim to provide reliable access to games and services, but availability can vary. Games or features may be unavailable due to maintenance, software updates, provider issues, location restrictions, device limitations, or unexpected technical problems.

Lucky Green Casino works with multiple game providers (for example: NetEnt, Microgaming (Apricot), Pragmatic Play, Playn GO, Playtech, Relax Gaming, Push Gaming, Quickspin, Novomatic, IGT, Betsoft, Hacksaw Gaming, and others). Game portfolios can change over time, and specific titles, promotions, or features may be added, removed, suspended, or limited.

We do not promise that the website will always be accessible without interruption or that every game will be available on every device or in every location.

Fair Play Standards and Activity That’s Not Allowed

Lucky Green Casino is built for genuine play. You agree to use the services lawfully and fairly and not to attempt to gain an improper advantage.

Prohibited behavior includes, for example:

• providing false or misleading information
• fraud, attempted fraud, or using stolen payment details
• collusion with other players or coordinated play designed to exploit promotions
• chargeback abuse or intentionally reversing legitimate payments
• bonus misuse (including repeated account creation or behavior designed primarily to extract promotional value)
• using bots, scripts, automation tools, or unauthorized software
• attempting to manipulate games, systems, or site functions
• allowing someone else to use your account or using the services on behalf of another person

If activity appears inconsistent with fair play, we may take reasonable action to protect the platform and other players.

When We May Restrict Access, Pause Funds, or Close an Account

To keep the platform safe and compliant, Lucky Green Casino may reasonably refuse service or apply restrictions in situations such as:

• required verification has not been completed
• we identify suspected fraud, misuse, or prohibited behavior
• an account appears to be duplicated or controlled by the same person
• transactions require review under security or payment risk controls
• promotions have been claimed or used in a way that breaches the offer rules

Actions may include limiting gameplay, removing bonus eligibility, withholding promotional benefits, freezing a withdrawal pending review, or closing an account where necessary. When possible and appropriate, we aim to handle reviews fairly and communicate clearly through support.

Mistakes, Incorrect Displays, and Technical Problems

From time to time, technical issues can occur - including interrupted sessions, game malfunctions, communication errors, incorrect balance displays, or bonus crediting mistakes. If an obvious error occurs, Lucky Green Casino reserves the right to correct it and to address the impact in a reasonable way.

Where games are provided by third-party studios, the provider’s game logs and system records may be used to help review what happened during a disputed session.

Responsible Gaming: Entertainment First

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun or starts to feel difficult to control, we encourage you to use responsible gaming tools that may be available on the platform (such as limits or self-exclusion) and to seek support where needed. You can also review our responsible gaming resources via the site’s Responsible Gaming page.

Ownership of Site Content and Acceptable Use

The site’s design, branding, text, software elements, and original content are owned by Lucky Green Casino or used under license. You may use the website for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site materials without written permission, except where the law allows limited use.

Third-Party Providers and Linked Services

Some parts of the services depend on third parties, including game studios, payment processors, identity verification services, and other technical providers. Their services may be subject to availability and their own operational limits.

The site may occasionally include links to third-party websites or tools. Lucky Green Casino does not control those third-party sites and is not responsible for their content or operation.

Limits on Our Responsibility (Kept Practical and Fair)

To the extent permitted by law, Lucky Green Casino is not responsible for losses or damages resulting from circumstances outside reasonable control, such as:

• interruptions caused by maintenance, technical faults, or internet/provider failures
• device incompatibility or user configuration issues
• player error (for example, sending funds using the wrong details)
• third-party outages or processing delays
• events such as natural disasters or other force majeure situations
• misuse of the services or breach of these platform rules

Nothing in these service terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available” Service (No Guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform functioning smoothly, but we can’t guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Terms

Lucky Green Casino may update these terms from time to time to reflect changes in the services, security practices, legal requirements, or operational needs. The latest version posted on the website will apply from the date it is published, unless a different effective date is stated.

We recommend reviewing this page periodically, especially before making a deposit or joining a promotion.

Other Policies You Should Review

These site terms work alongside other important policies that may apply depending on how you use the services, including the Privacy Policy, Cookie Policy, responsible gaming information, bonus-specific rules, and AML/KYC-related policies. Where there is a conflict between a promotion’s specific rules and these general conditions, the promotion rules typically apply to that offer.

Need Help? Contact Lucky Green Casino Support

If you have questions about these terms, your account, payments, or verification, you can reach Lucky Green Casino support through:

• Live chat (via the site)
• FAQ section (via the site)
• Email: support@luckygreencasinos.com

Using Lucky Green Casino means following these platform rules so that play remains fair, secure, and clear for everyone. Continued access and use of the services confirms your ongoing acceptance of the current terms and any updates posted on the site.